Karen was appointed as a Non-Executive Director of Courier Facilities Limited in December 2017. Karen’s career spans the globe having led Information Technology and Digital Services in consumer products, manufacturing and retail in Europe, Asia, North America and Australasia. A native New Zealander, Karen graduated from Otago University with a degree in Finance and Accounting but discovered early on that customer experiences could be transformed through the use of technology. This passion quickly developed into a career in technology, focusing on improving customer experience, supply chain optimisation, business process automation, ecommerce and digital engagement. In her spare time Karen enjoys open water swimming, mountain biking, opera and (given her kiwi heritage) an ardent All Blacks supporter.